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Technical Support Reference for Microsoft in UK April 26, 2005

Posted by peewitsol in Technical.
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Thought I had better add these links

Microsoft Technical Support Reference

Microsoft provides a variety of self-help support options. Most of these are free and available 24 hours a day, 7 days a week. Use this as a reference tool to help find the self-help support option you need.

Technical Support resources

Microsoft’s Customer Technical Support Site
Our Customer Technical Support Site provides you with full details of the technical support options available to you.

Visit www.microsoft.com/uk/support

Microsoft Technical Database (Knowledge Base)
This in-depth database allows you to search for technical answers on all Microsoft products. It contains information on known problems and bugs.

Visit www.microsoft.com/uk/support/kbinfo

Frequently Asked Questions (FAQ)
Our Product Support Centre has answers to common technical support questions, plus downloads, related sites, instructions and information on new Microsoft products. The FAQ are listed by product so you can easily find help for your specific problem.

Visit www.microsoft.com/uk/support/faqs

TechNet online

TechNet is the principal UK technical support network for Microsoft products and solutions. It includes information to help you evaluate, plan, deploy and support your Microsoft products. It will also keep you up to date on events.

Visit www.microsoft.com/uk/technet/

MSDN (Microsoft Developer Network) online

MSDN provides developers with extensive self-help support resources for developing and troubleshooting applications. There’s an MSDN Library Online; an MSDN Code Centre; an MSDN Bug Centre and MSDN ‘How To’ Resources.

Visit www.microsoft.com/uk/msdn/

Microsoft Public Community Newsgroups

Collaborate with others who use our products, including Microsoft Most Valuable Professionals (MVPs). Search within any Microsoft newsgroup by author or subject. If you’re interested in a particular subject you can subscribe to it and get email updates.

Visit http://support.microsoft.com/newsgroups

Microsoft Download Centre (US)

Use the Microsoft Download Centre to find downloadable technical files for all Microsoft products. The downloads include device drivers, service packs, patches and full products.

Visit www.microsoft.com/downloads

Software provided with your PC

Was your Microsoft product preinstalled, distributed with their computer, or obtained as an upgrade directly from their computer manufacturer?

If the answer is yes, it’s likely that you have an ‘OEM’ (Original Equipment Manufacturer) product. Visit our OEM area to find out if you do have an OEM product and what your support options may be.

Visit www.microsoft.com/uk/support/oem

No-Charge Microsoft Support Incidents
You may already be entitled to free Microsoft support incidents at no charge in certain situations:

· If you are a paid subscriber to MSDN.
Visit http://www.microsoft.com/uk/msdn/support/assisted_support.asp

· Microsoft no-charge support applies to many full packaged products purchased in retail stores. Microsoft provides two no-charge incidents on consumer products, desktop applications, desktop operating systems and developer products only.
Visit www.microsoft.com/uk/support/assisted

· Some licensing programs may include support incidents on some products, for example Multi-Year Open and Open Subscription Licensing.
Visit www.microsoft.com/uk/licensing

If your have support entitlement, there are two options for using your assisted support. You can telephone Microsoft on 0870 60 10 100 or submit incidents online at the UK support site. If they want Windows XP support, you can even use Chat from your Help and Support menu.

These support offerings let you access Microsoft Support Professionals who can help resolve their issues, 8am to 6pm, Monday to Friday (excluding public holidays).
Visit http://support.microsoft.com/default.aspx?scid=FH;EN-GB;incidentsubmit

The information in this blog is provided “AS IS” with no warranties, and confers no rights.
This blog does not represent the thoughts, intentions, plans or strategies of Peewitsol.
It is solely my opinion and a Tool to link to Microsoft support pages.
All Links are provided “AS IS” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose.

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